The weekly Manager Pulse, a before/after work sample, the rubric every piece of work is scored on, and the three levels of proof we agree up front.
Illustrative sample — fictional learners and data
Blocker. Month-end variance commentary.
Reviewer action. Two worked examples plus paired review.
One action for the manager. Assign each analyst one live variance note next week.
Illustrative sample — fictional learners and data
Lists every line that moved, with no threshold and no cause. The reader has to work out what matters.
Opens with the two variances above threshold, gives the cause and the owner for each, and proposes one action for next month.
Every work sample is scored on observable behaviour. Level 3 means ready for the role.
| Dimension | 1 · Emerging | 2 · Developing | 3 · Ready | 4 · Strong |
|---|---|---|---|---|
| Professional | Needs a template and heavy edits to write a clear business email or explain their work. | Writes and speaks clearly on familiar tasks; structure slips under time pressure. | Writes correctly toned emails and gives a structured five-minute update without help. | Adjusts message and tone for senior or overseas stakeholders and handles push-back calmly. |
| Business | Describes the task but not why it matters to the business. | Links the task to a business goal when prompted. | Frames the problem, the options and a recommendation in business terms. | Weighs cost, risk and trade-offs and defends a recommendation with numbers. |
| Digital | Completes basic spreadsheet steps with guidance; uses AI output without checking it. | Uses formulas, lookups and AI tools on routine tasks; checks some of the output. | Builds a correct, reconciled spreadsheet or dashboard and verifies AI-assisted work. | Automates a recurring task and documents it so someone else can run it. |
| Specialist | Knows the role vocabulary but cannot yet complete a role task. | Completes a guided role task with several reviewer corrections. | Completes a standard role task to reviewer standard with one redo or fewer. | Handles a non-standard role task alone and explains the approach. |
| Global | Struggles to follow written instructions from an overseas stakeholder. | Understands requests; replies are correct but slow or overly literal. | Writes status reports and replies an overseas stakeholder can act on first time. | Runs a cross-time-zone call or escalation with a clear agenda and follow-up. |
| Leadership | Completes own tasks; rarely gives feedback or delegates. | Gives feedback or delegates when asked, without a clear structure. | Holds structured feedback, delegation and performance conversations. | Develops others, resolves conflict and ties team work to business outcomes. |
Attendance, submissions, reviews completed.
Rubric scores on before/after work samples.
One metric chosen at diagnosis (for example time to first independent deliverable, rework rate, hours on a recurring task), measured against your baseline.
Every engagement states up front which levels it will report.
